APPOINTMENT POLICY 

Non refundable deposits are required upon booking for all clients,

This deposit is then deducted from the final cost of your service. 

The remaining balance is due on the day of your appointment. 

This deposit is non refundable in all cases.

however it can be transferred to another date if given a minimum of 3 days notice. 

A minimum of 3 days cancellation/rescheduling must be given in all cases.

Failure to cancel in the time or requesting to reschedule will forfeit the deposit.

CANCELLATION FEE

If you are unable to give 3 day's notice a cancellation fee of 50% of your appointment price will be taken over the phone and your deposit will be forfeited. 

If we are unable to get your cancellation fee it will be added onto your next booking

DO I NEED A CONSULT?

If you're a new client with quite complex hair history for example:

1. You've been packet dying your hair  

2. You've been blonde previously and coloured your hair darker

3. Your hair is quite damaged 

A consult is a very  important part of your service as it allows us to do a test strand

to ensure your colour service can be performed without causing any breakage.

We will not start the colour correction process without a consult + test strand appointment

PARKING: 

Please park in suitable time frame spots near salon, preferably in a location that you will not have to move your car during your appointment. 

We do recommend parking in the car park out the front as inspectors rarely come past. 

Please allow time for parking and traffic if you're late it will result in your appointment time being cut short.

PLEASE ARRIVE 10 MINUTES EARLY TO YOUR APPOINTMENT:

Coming early to your appointment is appreciated as running late can cause a domino effect. 

New clients will need to fill out a consultation form and this can take a few minutes.

WHAT HAPPENS IF I'M RUNNING LATE?

Unfortunately people do run late every now and then,

if this does happen to you, please make sure you contact us ASAP on 97814448

please do not text our salon number as we may not see it in time.

We will do all I can to complete your service in the time remaining of your appointment and will ensure it is still to the best of my ability. 

We will not be able to add any extra time onto your appointment, as we  have other clients booked after you.

 This means we may not be able to guarantee your full service within time.

HOW LONG DOES THE SERVICE TAKE? 

Please allow 3.5 hours for a full colour service 

for colour corrections please allow 4/5++ hours

Toner refresh appointments 1hour

PLEASE ALLOW ENOUGH TIME AS OUR SERVICES CAN’T BE RUSHED

WHAT CAN I DO TO PREPARE FOR MY HAIR APPOINTMENT?

1. Discontinue any low quality products you may use on your hair,

if you have been using store bought products please make sure to book in for a detox cleanse

2.Please wash hair 3 days before appointment.

3. Coming to appointment with clean, brushed neat hair is appreciated.

4 .Inform stylist before your service if you are pregnant/breastfeeding

or any medical conditions and allergies that may interfere with your hair service. 

CAN I BRING FRIENDS WITH ME TO MY APPOINTMENT?

As much as we wish you could bring along a friend to your appointment, unfortunately due to our insurance we will only be able to have you (the client) attend your appointment.

Immediate family members are an exception however please try keep this to a minimum of 1 extra person. We do understand that some of your travel via public transport and bringing a friend to keep you company is understood please call us before your appointment so we can arrange extra space for you.

If you are a mother please contact us about bringing your children along to your appointment as this is something we support and would be able to assist with. Please keep in mind for us to be able to do our best work we do need you to be able to stay still and this may be hard with children around.  

Please also keep in mind that you do also deserve to relax and take time out for yourself.

If you have any further questions please:

Call us 97814448 or Text 0403190404

©  Dottori & Co

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