Shipment Processing

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays and will be delivered by Australia Post.

If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Please allow additional days in transit for delivery. 

 

Returns and Refunds

If you are dissatisfied with your product, you may return or request a refund or exchange in accordance to Victorian consumer law.

You can return unopened items in the original packaging within 14 days of your purchase. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Faulty Item

If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo if possible

Incorrect Item/Damaged on Arrival

If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery.

Please don't dispose of the item until we've had a chance to chat with you!

How to track your parcel with Australia Post:

1. You'll find your tracking number under "tracking numberr" in the PDF document attached to your shipment confirmation email.

2. Enter this tracking number at http://auspost.com.au/track/track.html

For parcel enquiries you can contact Australia Post directly on 137 678

If you have been through these processes and still cannot locate your parcel, please contact us on 0401771431 include your order number & full name in your message and we will reply within 24-48 hours

©  Dottori & Co

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