Shipment Processing

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays and will be delivered by Australia Post.

If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Please allow additional days in transit for delivery. 

 

Returns and Refunds

If you are dissatisfied with your product, you may return or request a refund or exchange in accordance to Victorian consumer law.

You can return unopened items in the original packaging within 14 days of your purchase. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

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Faulty Item

If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo if possible

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Incorrect Item/Damaged on Arrival

If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery.

Please don't dispose of the item until we've had a chance to chat with you!

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How to track your parcel with Australia Post:

1. You'll find your tracking number under "tracking numberr" in the PDF document attached to your shipment confirmation email.

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2. Enter this tracking number at http://auspost.com.au/track/track.html

For parcel enquiries you can contact Australia Post directly on 137 678

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If you have been through these processes and still cannot locate your parcel, please contact us on 0401771431 include your order number & full name in your message and we will reply within 24-48 hours